Empath develops an affective conversation intelligence, which can identify emotion and evaluate conversation quality by analyzing acoustic features of the voice. Empath technology has been adopted by more than 2,800 customers over 50 countries mainly in contact centers. Empath won 11 international pitch competitions including Viva Technology Best Startup Award 2018 and IFA Next AI Startup Award 2019. Empath is one of the first Japanese startup accepted by Google Launchpad Accelerator.